Introduction

The increasing global demand for skilled IT professionals has created a pressing need for platforms that offer effective IT-skills training and practical work experience. This case study explores the redesign of an e-learning platform aimed at helping individuals transition to tech careers and secure high-paying roles globally. The project focused on enhancing user experience, increasing engagement, and improving course completion rates to empower learners on their career journeys.

Objective

The primary goal of the redesign was to create a user-friendly, engaging, and scalable platform that would:

1. Provide comprehensive IT-skills training for learners at all levels.
2. Offer hands-on project opportunities to simulate real-world experience.
3. Facilitate job placement and career growth through industry-aligned resources.
4. Attract a diverse global audience, including non-technical individuals transitioning into tech roles.

Challenges

1. Content Accessibility: Ensuring resources were accessible to a global audience with varying levels of technical knowledge.
2. Practical Application: Creating an environment where users could gain hands-on experience in a virtual setting.
3. User Engagement: Addressing high dropout rates by making learning more interactive and goal-oriented.
4. Scalability: Designing a platform that could accommodate a growing global user base.
5. Job Placement: Aligning training with market demands to improve job placement rates.

My Approach

1. Understanding user needs:

• Conducted extensive user interviews to understand the needs of customers and drivers
• Developed detailed user personas to guide design decisions, ensuring the platform catered to various user types.